1. Shipping Policy
Free Shipping
We’re excited to offer free shipping on all orders of KIDS ATHLETIC SHOES and KIDS BOOTS!
For purchases all orders in List of International Regions, we’ll deliver your items within 2 - 7 business days without any shipping charges.
Our Shipping Edge
Reliable Partners: We collaborate with leading logistics companies to ensure your kids’ shoes are handled with care.
Secure Packaging: Each pair is snugly packed in protective materials, guarding against any transit damage.
Track Your Order: With real - time tracking, you can follow your package’s journey from our warehouse straight to your home.
Shipping Disclaimer
While we’re committed to timely delivery, we won’t be liable for delays caused by:
Natural disasters, political upheavals, or global health crises
Customs clearance issues in international shipments
Incorrect or incomplete shipping addresses provided by you
Problems with the shipping carriers
2. Return Policy
14 - Day Hassle - Free Returns
If you’re not 100% satisfied with our KIDS ATHLETIC SHOES or KIDS BOOTS, you can return them within 14 days of receiving your order, no questions asked.
Return Shipping Fees
You’ll need to cover the cost of returning the items. To safeguard your return, we suggest using a trackable shipping service.
Items Not Eligible for Return
Final Sale Products: Items clearly labeled “Final Sale” on our website.
Custom - Made Shoes: Shoes with personalized designs, names, or sizes.
Used Items: Shoes showing signs of wear, washing, or with removed tags (unless there’s a manufacturing defect).
How to Get a Refund
Reach out to our customer service at [email protected] or +852 44123734 within 14 days of receipt to get a return authorization.
Repackage the shoes in their original state, including all accessories.
Send the items back to the address our team provides.
Once we receive and inspect the returned products and they meet our criteria, we’ll process your refund.
Refund Timeline
Most Payment Methods: You’ll get your money back to your original payment account within 7 business days.
PayPal: Refunds may take at least 14 business days. In some regions, due to local laws and PayPal rules, it could take up to 30 business days.
Refund to Original Payment
We always return funds to the payment method you used. Whether it’s a credit card, PayPal, or another gateway, the money goes right back to where it came from.
Payment and Currency Options
We accept various payment methods, including major credit cards like Visa, MasterCard, American Express, PayPal, and other popular online gateways. Plus, you can complete transactions in currencies like USD, EUR, GBP, making shopping easy no matter where you are.
After the 14 - Day Window
If you contact us after the 14 - day return period, don’t worry! We’ll work with you to find a solution. This could include store credit, product replacement (if possible), or other options to make sure you’re happy.